Contact Us
For refund of unsuccessful purchases and card
charging issues
bKash
16247
Nagad
16167
Rocket / DBBL Nexus
16216
Upay
16268
Visa / Mastercard
N/A
Reach out to our support team to report identity theft!
If any user has registered with someone else’s NID using his/her mobile number, the real/actual NID holder can claim the identity by following the mentioned steps below :-
Send an email to
Must attach the following documents with the email:
- A scanned copy of the ownership document for the SIM (mobile number)
- A scanned copy of the NID card
Refund and Cancellation
For online refund:
- Login to your account
- Go to Purchase History
- Find your ticket and refund it online
If any of your online ticket is printed from the counter before the journey date it will not be eligible for refund from the online refund system. It will be eligible for refund from the station counters only.
For counter refund:
- Visit your originating station (departure station) and contact the refund counter.
Please read the Online Refund Instructions & Ticket Refund Policy before canceling your ticket.
For Technical Support
Tech Support Team
[email protected]TERMS AND CONDITIONSPRIVACY POLICY