Contact eticketrailwaygovbd.com

Send us an email to: [email protected]

How to Contact Official Railway Authorities "eticket.railway.gov.bd" of Bangladesh

Call them For refund of unsuccessful purchases and card charging issues

bKash: 16247
Nagad: 16167
Rocket / DBBL Nexus: 16216
Upay: 16268
Visa / Mastercard: N/A

Reach out to their support team to report identity theft!

If any user has registered with someone else's NID using his/her mobile number, the actual NID holder can claim the identity by following the steps below:

Send them an email to: [email protected]

Must attach the following documents:

  1. Scanned copy of SIM ownership document
  2. Scanned copy of NID card

Refund and Cancellation

For online refund:

  1. Login to your account
  2. Go to Purchase History
  3. Find your ticket and refund it online

If your online ticket is printed from the counter before the journey date, it is only refundable at the station counters.

For counter refund:

  1. Visit your departure station and contact the refund counter

Please read the before canceling your ticket.

For Technical Support

Tech Support Team: [email protected]