Call them For refund of unsuccessful purchases and card charging issues
Reach out to their support team to report identity theft!
If any user has registered with someone else's NID using his/her mobile number, the actual NID holder can claim the identity by following the steps below:
Must attach the following documents:
Refund and Cancellation
For online refund:
If your online ticket is printed from the counter before the journey date, it is only refundable at the station counters.
For counter refund:
Please read the before canceling your ticket.
For Technical Support