According to Official Website of Bangladesh Railway the Online Refund instructions are given below:
Online refund is applicable for railway tickets purchased from e-tickets website and Rail Sheba app only.
You can click on the cancel button for the desired ticket from purchase history, submit OTP sent to your
mobile number for confirmation, and the refund process will be started.
The refund amount will be disbursed to your respective MFS (bKash, Nagad, Rocket) or bank card (VISA /
MasterCard / Nexus) within 3 to 5 business days. However, the refund to your bank cards may take longer and
may vary according to your card issuer bank's refund policies.
Please note once the OTP confirmation is sent, the booked seat(s) for the selected PNR will be released.
If any of your online ticket is printed from the counter before the journey date it will not be eligible
for refund from the online refund system. It will be eligible for refund from the station counters only.
Ticket refund policy:
Domestic Ticket
In case of ticket return 48 hours prior to the commencement of the journey, BDT 40 or 10% of the ticket
fare, whichever is more will be deducted;
In case of less than 48 hours and more than 24 hours, BDT 40 or 25% of the ticket fare, whichever is more
will be deducted;
In case of less than 24 hours and more than 12 hours, BDT 40 or 50% of the ticket fare, whichever is more
will be deducted;
For less than 12 hours and more than 06 hours, BDT 40 or 75% of the ticket fare, whichever is more will be
deducted;
No refund for less than 06 hours;
Service charges for online purchase are non-refundable.
International Ticket
In case of ticket return 120 hours prior to the commencement of the journey, BDT 40 for the AC Class, BDT
20 for the First Class, and BDT 15 for the other Classes will be deducted;
In case of less than 120 hours and more than 96 hours, 50% of the ticket fare will be deducted;
In case of less than 96 hours and more than 72 hours, 75% of the ticket fare will be deducted;
No refund for less than 72 hours;
Service charges for online purchase are non-refundable.
